Business

Customer Success Manager

Mumbai   |   Full Time

Pepper (www.peppercontent.io) is building India’s largest content marketplace that brings companies and content creators together to scale up content creation processes across 10 content verticals and 150+ content categories, 40+ content verticals, and 40+ global languages. Over the past 3.5 years, we’ve worked with brands like Adobe, upGrad, Swiggy, Dunzo, BusinessWorld, Digit,  Shiksha.com, Rapido, BookMyShow, UrbanClap, Yatra, Bewakoof, YourStory, Bharat Matrimony, and 1000+ other brands. We have over 45,000+ writers and graphic designers who have applied to Pepper so far, who form part of the ‘Pepper Cloud’.

 

We are on the path to building a global on-demand content marketplace platform that allows for collaboration, discovery, and upskilling for all our creators. Now we are in a rapid expansion phase to enter into more content service offerings, engage a wide spectrum of content creators and at the same time, scale up our existing services. To fuel all this, we have some exciting product ideas planned, and we are looking for a Customer Success Manager who can ideate, plan and execute upon them to get the product out of the door.

 

Job Responsibilities:

  • Cultivating solid relationships with clients through the provision of exceptional after-sales service.

  • Creating a positive onboarding experience for new clients.

  • Responsible for driving new upsells and growing existing accounts and their revenue

  • Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.

  • Maintaining an accurate record of all existing and potential clients.

  • Inspire repeat-business from clients.

  • Responding to client inquiries in a timely and professional manner.

  • Analyze performance data to offer clients data-driven business insights and at the same time, use those insights to improve our service offerings

  • Ensure timely receivables and cash flow from clients

  • Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with design teams, media teams, managers, and other important stakeholders.

  • Prepare timely team and client updates on all stages of project processes;

 

The ideal candidate must -

  • At least 3+ years of experience in account management/client services roles across companies (experience working in marketing and advertising led solutions is a plus)

  • Have excellent verbal, written communication, and presentation skills. 

  • Have a willingness to be flexible: Works beyond what is described in the job description. 

  • Understand the market and competitor activities.

  • Be able to seek out the appropriate contact in a targeted organization

  • Respect handling complaints

  • Ability to deliver results under pressure.

  • Have experience in project management

  • Proven ability to utilize the Salesforce contact platform required

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